Found 43 result(s) for "how to est"
Support > Home > Upgrade/Downgrade Plan
How do I upgrade my broadband plan?
Sign in to Self Care and on your dashboard, click Manage Plan > Change Broadband Plan. Select the plan you want to upgrade to and follow the on-scr...
Learn MoreSupport > Home > Free Speed Boost
How do I know if my existing device is compatible with the new speed?
If you’re already using our latest WiFi 6 device, they’re more than capable of accommodating the new speeds. Here’s what our latest WiFi 6 devic...
Learn MoreSupport > Home > Free Speed Boost
There are too many line items in my latest bill, how do I read it?
Your latest bill (the next bill cycle after the free speed boost) should reflect the new speed with the same monthly subscription fee. The rest of the...
Learn MoreSupport > Home > Free Speed Boost
How do I check my new speed?
You can run a speed test by connecting your desktop or laptop computer to your router using a Cat-5e LAN cable for the most accurate results. You can ...
Learn MoreSupport > Home > Devices
How come my 2Gbps router isn't achieving higher speeds?
The best way to achieve high speeds and performance is to use a wired connection. Here’s what you need to take note of: The 2.5Gbps LAN port on the...
Learn MoreSupport > Home > Relocation
How do I relocate my broadband service?
Sign in to Self Care and on your dashboard, click on Manage Plan > Relocate Service. Fill out the form to submit your request. If you are relocatin...
Learn MoreSupport > Home > Transfer of Ownership
How long does it take for the transfer of ownership to be completed?
The request will be completed 14 calendar days from the submission date. The new owner will be responsible for bill payment from this date onwards.
Learn MoreSupport > Home > Upgrade/Downgrade Plan
How long does it take to process my upgrade/downgrade?
The request will be processed within 7 working days.
Learn MoreSupport > Home > Troubleshooting
How can I upgrade the firmware on my WiFi router?
First, download the latest firmware for your router model below. Once it has been downloaded, click on your router model below for step-by-step instru...
Learn MoreSupport > Home > Troubleshooting
How come my 2Gbps router isn't achieving higher speeds?
The best way to achieve high speeds and performance is to use a wired connection. Here’s what you need to take note of: The 2.5Gbps LAN port on...
Learn MoreSupport > Home > Troubleshooting
My router is not capable of supporting my subscribed speed. How do I purchase a new one?
If you’ve been with us for at least 20 months and we have not upgraded your router during this time, you’re eligible for a complimentary upgrade n...
Learn MoreSupport > Home > Billing & Payment
My line is suspended but I've made my payment. How long will it take to restore my service?
Payment method Time Self Care, Quickpay, Time Internet app, JomPAY Within an hour Other payment methods Within 24 hours Talk to us via Live...
Learn MoreSupport > Home > Plans > Voice Plans
How do I change my Time Voice plan?
You can change your Time Voice Home Basic plan by selecting either Time Voice Home Lite or Time Voice Home Max at the point of subscription. If you wa...
Learn MoreSupport > Home > Subscription > Installation
How long does it take for Time to install and activate my service?
Installation can take 2 to 4 hours depending on the type of unit you live in. The installation process involves a site survey, ducting, piping, electr...
Learn MoreSupport > Home > Time Internet App > Control Hub
I am using a TP-Link/D-Link/Linksys device. Why can’t I see the Control Hub features? How do I get it?
The Control Hub features vary with device models. Some features are not available on older devices. We recommend upgrading to the latest devices to ac...
Learn MoreSupport > Business > Relocation
I have submitted the wrong address/relocation type. How do I withdraw my application?
Please contact us via Live Chat to withdraw your request.
Learn MoreSupport > Business > Relocation
How do I relocate my broadband service?
Fill up the form here to submit your request. Select “Indoor/Outdoor Relocation” under modification type. The charges are as below: Re...
Learn MoreSupport > Business > Transfer of Ownership
How long does it take for the transfer of ownership to be completed?
The request will be completed 30 calendar days from the submission date. The new owner will be responsible for bill payment from this date onwards.
Learn MoreSupport > Business > Transfer of Ownership
How do I request for a transfer of ownership?
You will need to email the following documents to cs@time.com.my: 1) Transfer of Ownership Form One and Form Two 2) Copy of the new owner’s NRIC/pas...
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Time Hacks
HACK YOUR BROADBAND Make your Internet work for you. Check out our tips and tricks to make the most ...
Learn MoreAbout Us > Resource > Newsroom
Time sees continued growth in 1H 2023
TIME dotCom (Time or the Group) announced its results today for the six-month period under review en...
Learn MoreSupport > Business > Promotion > Easy Switch
Who is eligible for this promotion?
Anyone who is currently subscribed to another Internet service provider (ISP) and located within our selected buildings. To apply, you’ll need to pr...
Learn MoreSupport > Home > Troubleshooting
Will all my devices be compatible with 1Gbps?
Newer desktop and laptop computers that come with a Gigabit Ethernet (GE) port are capable of reaching speeds beyond 100Mbps (as opposed to Fast Ether...
Learn MoreSupport > Home > Subscription > Installation
Can I appoint my own contractor to perform internal wiring?
Yes, however, we recommend that only Time-authorised installers perform any installation-related work to ensure that they are completed properly and t...
Learn MoreAbout Us > Resource > Newsroom
Resilient demand sustains growth for FY2021
Shah Alam, 25 February 2022 – TIME dotCom (TIME or the Group) posted its results for the financia...
Learn MoreAbout Us > Resource > Newsroom
TIME and Partners Level Up SMEs’ Digital Game
Shah Alam, 19 August 2022 – TIME dotCom Berhad (TIME) has partnered with leading digital solution...
Learn MoreAbout Us > Resource > Newsroom
TIME Continues Growth Momentum in 1H 2021
Shah Alam, 27 August 2021 – TIME dotCom (“TIME” or the “Group”) posted consolidated Group...
Learn MoreAbout Us > Resource > Newsroom
TIME Keeps Malaysians Connected Through It All
Shah Alam, 9 October 2020 – TIME dotCom Berhad (“TIME”) has been ranked as Malaysia’s Most ...
Learn MoreAbout Us > Resource > Newsroom
TIME now offers private connectivity to Alibaba Cloud Express Connect in Malaysia
Shah Alam, 6 September 2022 – TIME dotCom [“TIME”] today announced their partnership with Alib...
Learn MoreAbout Us > Resource > Newsroom
TIME Posts Healthy Revenue Growth Driven by Wholesale and Retail Contribution
Shah Alam, 28 February 2020 – TIME dotCom Berhad (“TIME” or “the Group”) closed the finan...
Learn MoreAbout Us > Investor Relations > Company Information
Investor Relations - Company Information
6 October 2022
Learn MoreAbout Us > Investor Relations > General Meetings
Investor Relations - General Meetings
6 October 2022
Learn MoreAbout Us > Investor Relations > Reports & Presentations
Investor Relations - Reports & Presentations
5 October 2022
Learn MoreAbout Us > Investor Relations > Announcements
Investor Relations - Announcements
4 October 2022
Learn MoreAbout Us > Investor Relations > Financials
Investor Relations - Financials
4 October 2022
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